When we design a new plasma collection center, we hope for a “home run,” but we don’t really know if it will draw 600 or 1,200 donors per week. You can build big, but you don’t want excess capacity that will never be used.
One solution is to build excess parking along an axis with the building, so a building addition could be added later.
Plan for growth with excess plug-ins, donation stations
We build for the maximum number of beds regulations allow for your space—with the number of outlets you MIGHT need. It is always our practice to install circuit boards with excess circuits, should you need more electricity.Back To Top
As the number of donors increases, consider the following:
More plasma might mean more staff to process the plasma and freeze it.
Look at the efficiency of your reception/waiting areas:
Review all your processes. Once you have implemented every possible efficiency measure, it is time to expand the building.Back To Top
Every Stough center is built to enhance the donor experience. These interior elements make your center feel more welcoming:
Out of respect for your customers (donors) and their time, make them feel cared for:
Monitor key performance indicators like donor satisfaction, wait times, skill of staff., etc. Surveys can also help you measure how staff members are doing (workload, breaks, environment). You can give small gifts (better gifts for staff than donors) as incentives for people to fill out surveys. Donors could fill out a 3-question survey after each donation and get a scratch-off; staff could fill out a 10-question every quarter and get 2 hours off with pay.
Following these steps, your plasma center can handle increased production while maintaining donor satisfaction.Back To Top
To streamline delivery and control costs, we take a prototype approach when possible, engage local civil engineering consultants for each project, and establish a working relationship with the local governing authority.