Maintaining a clean plasma center is not only the right thing to do, it is safer, more appealing, meets FDA requirements and reflects well on your brand.
Janitorial services have a lot of tricks to maximize their earnings on every contract. Here’s how to make sure you get what you pay for.
1. Start with a Good Contract
When hiring a cleaning company, never use their contract. Always create your own comprehensive contract that includes:
- A detailed scope of work
Include what/how exactly everything will be cleaned; for example, that they will move clutter and put it back if necessary to clean a surface.
- Frequency of each service in the scope
For example, VCT floors need cleaning twice a week, walls need to be washed periodically and wood doors need to be cleaned and oiled.
- Hours of each visit
One of janitorial contractors’ tricks is to agree to spend 6 hours per week and then spend 2. The company pockets the difference.
Insure you are getting the hours per week agreed to by maintaining a log in which workers enter arrival and departure times, and supervisors check and initial (see below).
- Names of the people who will do the cleaning
Interview the people who will do the actual cleaning and name them in the contract.
Another janitorial trick is to send their superstars for the first six weeks, then send their B, C or D team after that. With the cleaners’ names in the contract (and your manager stopping by occasionally during cleaning time), the contractor can’t substitute workers without letting you know.
- Payment
2. Communicate with a Logbook
Cleaners can do a huge amount of damage if they clean improperly.
A logbook (with the cleaner’s supervisor required to initial each point of correspondence) can hold cleaners accountable and help you stay in communication with them:
- Your management/technicians and the cleaners themselves and point out issues of concern
- Your contract can require cleaners sign in and out of the center (stop by sometimes to see if the cleaners are there when logged in)
3. Use Cleanable Surfaces
Cleanable surfaces (see blog about this issue here) make cleaning a lot easier. Stough always selects easy-to-clean surfaces for floors, walls, etc. when we are building a plasma center.
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